Forgot MyChart Username?
Forgot Password?
MyChart ® Epic Systems Corporation

* First Time Users

HAVE an activation code? Activate Your Account
- OR -
NEED an activation code? Request Activation Code

MyChart Frequently Asked Questions

What is MyChart?
What information can I see in MyChart?
What else can I do in MyChart?
Is MyChart appropriate for urgent matters?
Is there a fee to use MyChart?
How is MyChart secure?
How will I know when my information is updated in MyChart?
Can I also see my family members’ health records?
How do I sign up for MyChart?
Is there an iPhone/Droid App for MyChart?
What if I need more information than is available through MyChart?
Who do I contact with questions regarding MyChart?
How does MyChart work if I’m a DuPage Medical Group and an Edward patient? What if I’m already signed up for MyChart through DuPage Medical Group or Edward?


What is MyChart?

MyChart gives you direct online access to information from your electronic medical record (EMR). Your lab results, appointment information, medications, immunizations, Edward Hospital discharge information and more are all securely stored for quick retrieval.

MyChart also provides new, convenient methods of communication with your doctor’s office. Renew prescriptions, send messages and request appointments – all online.

Return to Top

What information can I see in MyChart?

You can see information from your medical record such as lab and radiology test results, medications, allergies, immunizations, medical history, current health issues and due dates for preventive care. You may also print a Health Summary for your records.

Return to Top

What else can I do in MyChart?

You may send and receive secure messages to and from your doctor’s office, including medical advice requests, prescription renewals, appointment requests and receive appointment reminders.

While you cannot request hospital appointments through MyChart, you can view appointment information and patient instructions.

Return to Top

Is MyChart appropriate for urgent matters?

Please do not use MyChart to send any messages requiring immediate attention. For urgent medical matters, please call your doctor’s office.

Return to Top

Is there a fee to use MyChart?

No! MyChart is a free service offered to our patients.

Return to Top

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through personal IDs and passwords. MyChart uses the latest encryption technology. All MyChart messaging is done while you are securely logged on to our website.

Return to Top

How will I know when my information is updated in MyChart?

When you first log in to MyChart, you can provide an e-mail address to which alerts will be sent. These alerts will not contain any specific information from your MyChart account; rather they will notify you that you have updated information in MyChart to review (such as new test results, a new message from your doctor’s office or an appointment reminder). Click on the link in the email, sign in and you’re ready to see the alert.

Return to Top

Can I also see my family members’ health records?

Yes, this is called “proxy” access. For a child under 12, this allows a parent or legal guardian to log into their personal MyChart account, and then view information regarding their child. Per State and Federal guidelines, after the child becomes 12 the parent will still have access to appointments and be able to send messages but will have limited access to the child’s medical record information. Once the child turns 18, the parent can get access to the patient’s medical record information with the patient’s authorization. It is also possible to request access to another adult’s health record if you help manage that adult’s medical care. For more information please inquire about our Proxy Access FAQ Form. You can download the appropriate proxy form from our Sign-Up Forms page.

Return to Top

How do I sign up for MyChart?

To receive an access code for your own health record information, complete the MyChart Sign-Up Form available at your doctor’s office or obtain the form from our sign-up page. To receive an access code to view a family member’s health information, complete the Proxy Form. In addition, if you turn in the forms at your doctor’s office, your access code will typically be given to you immediately. You may also mail or fax the Sign-Up and Proxy Forms to our Health Information Management (HIM) Department using the contact information that can be found on the forms. Click here for more information about the forms and the sign up process.

Return to Top

Is there an iPhone/Android App for MyChart?

Yes, there is an App for that! Current MyChart users can download the MyChart mobile application, available at no cost. View test results, medications, immunizations, past and future appointments and more.

The MyChart® mobile application is currently available on the Apple® App StoreSM and Google PlayTM

Download instructions:
  1. Access the App Store or Google Play on your mobile device.
  2. Search for 'MyChart' to locate the application.
  3. Download the free MyChart application.
  4. Launch the MyChart application and select your healthcare provider.
  5. Log in using your MyChart username and password.
Return to Top

What if I need more information than is available through MyChart?

If you need additional information than what is available through MyChart, you may complete an Authorization for Release of Health Information Form and turn it in at your doctor’s office or mail or fax it to the address/fax number on the form.

Return to Top

Who do I contact with questions regarding MyChart?

Ask anyone at your doctor’s office or call the MyChart Help Desk toll-free.

  • For DuPage Medical Group questions, call 1 855 2MYCHART (1-855-269-2427)
  • For Edward questions, call 1-630-527-5070
Return to Top

How does MyChart work if I’m a DuPage Medical Group and an Edward patient? What if I’m already signed up for MyChart through DuPage Medical Group or Edward?

DuPage Medical Group and Edward are jointly providing MyChart to improve the coordination of and access to care for patients. If you see both DuPage Medical Group and Edward physicians, you will see your medical information from both physician groups and Edward Hospital visits in MyChart. You will also be able connect online with both physician groups through your one MyChart account. And, you will conveniently have only one username and password for MyChart!

If you see a physician/s at one group but not the other, your MyChart account will reflect your medical information only from that provider and will not be connected to or accessible by other physician offices. For instance, if your primary care is at DuPage Medical Group, and you don’t see any physician at Edward Medical Group, only DMG staff will have access to your records.

Return to Top