MyChart gives you direct online access to information from your electronic medical record (EMR). It enables you to securely use the Internet to help manage and receive information about your health. You can use MyChart to:
Please do not use MyChart to send any messages requiring immediate attention. For urgent medical matters, please call your doctor’s office or dial 911.Return to Top
MyChart is a free service offered to our patients.Return to Top
To receive an activation code for your own health record information, you may request an activation code at your doctor's office or request an activation code online. You may also obtain the form from our sign-up page.
To receive an activation code to view a family member’s health information, complete the Proxy Form. You may also mail or fax the Sign-Up and Proxy Forms to our Health Information Management (HIM) Department using the contact information that can be found on the forms. Click here for more information about the forms and the sign up process.Return to Top
Ask anyone at your doctor's office or call the MyChart Help Desk toll-free:
For DuPage Medical Group questions, call 1-855-2MYCHART (1-855-269-2427).
For Edward and Elmhurst Memorial questions, call 1-630-527-5070.
You do not need to request test results be released to MyChart if you have a MyChart account. Your test results are released to your MyChart account after your physician has reviewed them.Return to Top
While you cannot request Edward Hospital appointments through MyChart, you can view appointment information, patient instructions and hospital discharge information. Elmhurst Memorial hospital patients can access hospital information through the MyEMH Record Patient Portal.Return to Top
Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.Return to Top
When you first log in to MyChart, you will provide an e-mail address to which alerts will be sent. These alerts will not contain any specific information from your MyChart account; rather they will notify you that you have updated information in MyChart to review (such as new test results, a new message from your doctor’s office or an appointment reminder). Click on the link in the email, sign in and you’re ready to see the alert.Return to Top
Your MyChart information comes directly from your electronic medical record at your doctor's office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.Return to Top
If you need additional information than what is available through MyChart, you may complete an Authorization for Release of Health Information Form and turn it in at your doctor's office or mail or fax it to the address/fax number on the form.Return to Top
You will generally receive an answer within 1-3 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.Return to Top
Edward-Elmhurst Healthcare and DuPage Medical Group are jointly providing MyChart to improve the coordination of and access to care for patients. You will see your medical information from these physician groups if you are currently a patient. You will also be able connect online with these physicians through your one MyChart account. And, you will conveniently have only one username and password for MyChart!
If you see a physician/s at one group but not the other, your MyChart account will reflect your medical information only from that provider and will not be connected to or accessible by other physician offices. For instance, if your primary care is at Edward Medical Group, and you don't see any physician at DuPage Medical Group, only EMG staff will have access to your records.Return to Top
Yes, you can. This is called "proxy" access. For a child under 12, this allows a parent or legal guardian to log into their personal MyChart account, and then view information regarding their child. Per State and Federal guidelines, after the child becomes 12 the parent will still have access to appointments and be able to send messages but will have limited access to the child's medical record information unless a consent form is signed by the adult and teen on a yearly basis. Once the child turns 18, the parent can get access to the patient's medical record information with the patient's authorization. It is also possible to request access to another adult's health record if you help manage that adult's medical care. For more information please inquire about our Proxy Access FAQ Form. You can download the appropriate proxy form from our Sign-Up Forms page.Return to Top
MyChart offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.Return to Top
No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.Return to Top
If you forgot an answer to your security question or need to update your email address, please contact our MyChart Patient Support Line: 1-855-2MYCHART (1-855-269-2427)Return to Top
You may request a new activation code online. You may also contact our MyChart Patient Support Line. For either method, we will verify your information and a new code will be sent via U.S. Postal Mail. Privacy issues prevent us from e-mailing a new activation code to you.Return to Top
Log into MyChart and from the top menu, go to the Preferences section and select the appropriate option.Return to Top
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.Return to Top
MyChart is fully compliant with federal and state laws pertaining to your privacy. Your name and e-mail address will be treated with the same care and privacy given your health records and will never be sold or leased by MyChart.Return to Top
Yes, there is an App for that! Current MyChart users can download the MyChart mobile application, available at no cost. View test results, medications, immunizations, past and future appointments and more.
The MyChart® mobile application is currently available on the Apple® App StoreSM and Google PlayTMDownload instructions:
We aim to protect your privacy and security of your information. While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart. We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.Return to Top
You need access to a computer connected to the Internet and an up-to-date browser (such as Google Chrome, Firefox, Internet Explorer).Return to Top
For your security, your activation code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, you can request a new activation code online, or you can call our MyChart Patient Support Line:
For DuPage Medical Group, call 1 855 2MYCHART (1-855-269-2427)
For Edward questions, call 1-630-527-5070.